Technical Account Manager

📋 Description

• Provide white glove level of service and support to assigned accounts (10-15 at a time) to grow
• Understand client business practices and operating environment to tailor outcomes.
• Lead technical reviews of support health weekly/quarterly with metrics.
• Act as escalation point for critical technical issues at all times.
• Partner with client helpdesk and CS to drive training, best practices, and feedback into product.
• Engage in AI use cases and translate complex AI concepts for non-technical stakeholders.

🎯 Requirements

• 5+ years in a Technical Support role or Account Management equivalent.
• SQL Experience.
• Experience with open APIs.
• Experience with MDM Solutions.
• Proactive problem-solver with ability to execute tactically and strategically.
• Strong operational rigor and cross-functional collaboration to drive results.

🎁 Benefits

• Box offers equity and benefits; pay transparency is provided in the role details.
• In-office collaboration culture; role requires a minimum of 3 days per week in assigned office.