Technical Account Manager

📋 Description

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver
• Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate
• Execute Transformational Technical Account Management: Independently manage a portfolio of
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to

🎯 Requirements

• 7+ years experience in a technical, customer-facing role (e.g., technical account management
• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent
• Exceptional technical literacy with ability to understand and troubleshoot complex hardware
• Bilingual in English and Spanish (both fluent written and verbal).
• Data-informed approach to understanding customer needs and ability to build trusted, long-term
• Collaborative spirit, team player who thrives in a fast-paced environment and works effectively

🎁 Benefits

• Flexible, remote-friendly work environment
• Professional development stipend
• Comprehensive health and parental leave plans
• Equity opportunities for eligible roles
• Performance-based bonus and variable compensation
• Growth opportunities in a high-growth environment