Technical Account Manager

📋 Description

• Cultivate customer confidence and deliver positive, account-wide technical outcomes that solve big
• Engage in deep discovery and develop a roadmap of shared objectives
• Operate in complex environments with shared or ambiguous responsibilities between customer and
• Shift between enabling, coaching, mentoring, and marshaling resources
• Act as eyes and ears of the product team while working with marquee customers, surfacing new
• Work closely with product teams to understand requirements, manage expectations, and ensure MongoDB

🎯 Requirements

• 7+ years of relevant experience
• Strong communication skills: foster open lines of communication amongst internal stakeholders and
• Ability to quickly understand and communicate about customer workloads, use cases, and resiliency
• Collaboration skills: work independently and cross-functionally, cultivate strong team partnerships
• Problem-solving skills: comfort thinking on your feet, solving problems in real-time, reducing
• Ability to design, communicate, and follow a structured approach to solving complex problems

🎁 Benefits

• Opportunity to work with exceptionally skilled people around the globe
• Fun, inspiring culture that is engineering focused
• Supportive and enriching culture for everyone, with employee affinity groups, fertility assistance
• Commitment to providing accommodations for individuals with disabilities
• Equal opportunities employer
• Enjoy life/work balance that MongoDB promotes