Technical Account Manager

📋 Description

• Own the customer journey by building trust, rapport, and partnership with your book of business
• Act as a dedicated advisor, building trust in the support you provide to contain most customer
• Provide passionate, opinionated, consistent, expert, reliable support as a dedicated point of
• Proactively connect with customers to build a deep understanding of their business, your support
• Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your
• Partner with your customers and cross-functionally to unblock points of friction, proactively

🎯 Requirements

• 6+ years of customer experience with 1+ years of full-time experience in Payroll, and 2+ years of
• Proven ability to proactively and reactively support customers, driving their success, happiness
• Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and
• Experience with Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail, and scheduling
• Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and
• Strength in providing effective, expert, and creative resolutions for customers with minimal

🎁 Benefits

• Competitive base pay, benefits, and equity (RSUs)