Technical Account Manager

📋 Description

• Serve as primary technical support contact
• Maintain a cooperative relationship with all cross-functional resources, such as product
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer
• Provide product and engineering teams with customer feedback to help identify Support challenges
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket

🎯 Requirements

• Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc)
• Experience in security products and technologies (e.g Firewall, IPS, DDoS)
• Experience in system integration and multi-vendor environments & data center deployments
• Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and
• Minimum 8 years of previous experience in a customer-facing team with technical account management
• Have the business acumen of working with Fortune 500 companies and their leadership team

🎁 Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits