Technical Account Manager

📋 Description

• Transform your assigned customers’ support experience through technical proficiency and problem
• Act as the primary technical point of contact between Samsara and assigned customers, ensuring
• Develop a comprehensive understanding of our customers' business operations and use this knowledge
• Cultivate solid and long-lasting relationships with technical stakeholders within your customers’
• Maintain accurate and up-to-date records of customer interactions and activities in our system of
• Actively participate in scaling and building the Technical Account Management team, sharing

🎯 Requirements

• 7+ years of experience in technical account management, customer success, or a similar role.
• We welcome applications from candidates with a bachelor's degree in a technical field, or those who
• Exceptional technical literacy, with the ability to understand and troubleshoot hardware, software
• Strong written and verbal communication skills.
• Demonstrated ability to build and maintain customer relationships.
• Business acumen with a focus on understanding customer needs through a data-informed approach.

🎁 Benefits

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans