Technical Account Manager

📋 Description

• Investigate live issues such as conversion integrity, revenue drops and tracking gaps, and drive
• Debug the Wunderkind WebSDK within data layers, GTM, Adobe Launch and Shopify using browser dev
• Reconcile GA4 and Wunderkind attribution, and run conversion and capture-rate analysis that CSMs
• Run end-to-end performance audits of client setups and deliver clear recommendations.
• Set up and validate data transfers (SFTP, cloud buckets, APIs), including suppression and
• Advise clients on consent and CMP setup, such as OneTrust, so identity and consent flow correctly

🎯 Requirements

• 3+ years in a post-sale technical role at a SaaS or martech company, such as technical account
• Hands-on web tracking debugging: browser dev tools, data layers, GTM, Adobe Launch and Shopify.
• Working knowledge of major ESPs (Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, Sailthru)
• Comfort with SFTP, cloud buckets, REST APIs and JSON, plus file mapping and validation.
• Attribution and conversion analytics, including why GA4 and a vendor platform report different
• Strong client-facing writing. You can explain a root cause to a marketer and a fix to an engineer.

🎁 Benefits

• Base salary range for this role is $115,000.00 to $140,000.00. Actual compensation packages are