Technical Account Manager

📋 Description

• Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio
• Serve as a trusted technical advisor defining the Braze technology strategy for customers with the
• Drive value, retention, and adoption of Braze's product through the customer lifecycle.
• Act as the technical counterpart between Braze and client's product and engineering team.
• Manage a portfolio of named accounts, typically Enterprise and Strategic accounts.
• Partner with Customer Success Team to own the technical relationship and drive technical adoption

🎯 Requirements

• 3-5 years client-facing experience as a TAM or in a related technical area such as Implementation
• 3+ years of technical experience in managing complex customer environments with strong product
• Excellent communicator (written and verbal) with demonstrable customer communication and
• Ability to take complex technical ideas and translate them to non-technical stakeholders.
• Natural problem solver with high level of intellectual curiosity.
• Ability to maintain high level of productivity, manage multiple competing priorities, and work

🎁 Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly