Technical Account Manager

📋 Description

• Customer Success Planning: Partner with the Customer Success Manager to define and execute success
• Trusted Technical Advisor: Build strong relationships with customer champions and executives
• Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations
• Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and
• Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical
• Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities

🎯 Requirements

• 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a
• Solid knowledge and prior experience with network security technologies such as Proxies
• Strong understanding of networking concepts, MDM, and Cloud APIs.
• Experience working with large enterprise customers (Fortune 500 experience a plus).
• Proficiency in at least one scripting language (e.g., Perl, Python).
• Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).

🎁 Benefits

• Salary
• Bonus plan (for non-sales roles)
• Stock award program
• Comprehensive health plan and other benefits