Technical Account Manager

📋 Description

• Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio
• Serve as a trusted technical advisor responsible for defining the Braze technology strategy for
• Drive value, retention, and adoption of Braze's product through the customer lifecycle, acting as
• Understand customer needs and proactively drive forward technical initiatives that help achieve
• Manage a portfolio of named accounts, typically Enterprise and Strategic classification accounts.
• Partner with the Customer Success Team to own the technical relationship for assigned accounts and

🎯 Requirements

• 3-5 years client-facing experience as a TAM or in a related technical area such as Implementation
• 3+ years of technical experience in managing complex customer environments with strong product
• Excellent communicator (written and verbal skills), with demonstrable customer communication and
• Natural problem solver with a high level of intellectual curiosity and love working amongst a team
• Able to maintain a high level of productivity, manage multiple competing priorities, and work
• Bilingual skills beyond English are welcome but not required.

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly