Technical Account Manager

📋 Description

• Own a portfolio of strategic Premium Support customers as their technical advisor.
• Lead reviews, audits, and health assessments on schemas, automation architecture, and integrations.
• Guide customers through Airtable capabilities: automations, interfaces, Field Agents, Omni, MCP.
• Engage during onboarding to escalation; diagnose root cause and own outcomes.
• Partner with Product, Engineering, and Support to surface patterns and close the feedback loop.
• Contribute to frameworks and playbooks to scale Premium Support.

🎯 Requirements

• 3-6 years in a customer-facing technical role in B2B SaaS.
• Builder mindset: relational data modeling and system interactions.
• Experience embedding AI-driven workflows into business processes.
• Systems thinking to translate problems into scalable solutions.
• Comfortable with APIs, webhooks, automations, and basic scripting.
• Clear, confident communication across technical and executive audiences.

🎁 Benefits

• Total compensation includes benefits, RSUs, and incentive pay.
• Comprehensive benefits package; Life at Airtable.
• Airtable is an equal opportunity employer.
• Remote-friendly culture with global teammates.