Technical Account Manager

📋 Description

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers
• Build deep technical relationships with security practitioners, architects, and technical leaders
• Advise customers on security program improvements, detection strategies, and how to get more value
• Help customers mature their use of Expel over time, expanding integrations and optimizing their
• Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response
• Own technical incident response coordination with customers, managing the technical aspects of

🎯 Requirements

• 5+ years of security industry experience, majority in consultative customer-facing roles
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security
• Experience in customer-facing technical roles (solutions engineering, professional services
• Strong consultative skills; leads with listening, understands customer context before recommending

🎁 Benefits

• Extend your network of security leaders across a wide variety of industries
• Plug you in to customer missions that matter: keeping people safe and saving lives
• Deepen your expertise in the security market, and in particular security operations
• Set you up to flex your consultative risk management and security strategy muscles
• Provide access to, hands down, the best security operations platform on the market
• Help you continue to gain experience with security technologies and methodologies