Technical Account Manager

📋 Description

• Own post-sale technical relationship for enterprise accounts.
• Drive go-live with urgency: define success criteria and strategy.
• Triages complex technical issues and routes to the right owner.
• Lead implementation with the primary technical counterpart.
• Turn customer needs into clear internal bug reports and scope docs.
• Monitor account health and drive usage growth.

🎯 Requirements

• 6+ years in technical account management or related role at a high-growth B2B.
• Genuinely technical: read API docs, understand system architecture, triage integration issues.
• Ability to manage a complex multi-stakeholder book with prioritization over process.
• Strong project management instincts to run end-to-end implementations across 15 accounts.
• Excellent problem scoper: turns issues into clear problems and routes first time.
• Strong communicator across levels: standups with engineers and QBRs.

🎁 Benefits

• Competitive base salary with equity.
• Health, dental, and vision insurance for you and family.
• Parental leave: 9 weeks paternity and 12 weeks maternity.
• 401(k) plan with matching.
• Commuter allowance to help get to the office.
• Flexible PTO to recharge.