Technical Account Manager

📋 Description

• Lead a customer-focused technical account team for Major Accounts to ensure customer success.
• Interface with customer and DDN Product Management, Support, Engineering, and Field teams to set
• Travel for customer and internal DDN meetings; remote role with global account coverage.
• Collaborate with cross-functional resources to ensure business continuity for assigned accounts.
• Support project management, the Site Reliability Engineering (SRE) interfacing, and implement
• Translate customer requirements into RFEs and drive operational efficiency.

🎯 Requirements

• 8+ years’ technical experience in a cross-functional environment.
• Strong leadership, planning, decision making and communication skills.
• Experience in leading large programs and global remote teams.
• Ability to communicate with customer and DDN executive staff effectively.
• Project management skills; PMP or similar certification is a plus.
• Experience developing and deploying scripts and tools; DevOps capabilities.

🎁 Benefits

• Competitive compensation package
• Travel opportunities to engage with global teams
• Remote work with global collaboration