Technical Account Manager

📋 Description

• Serve as the primary technical advocate for strategic enterprise customers under Premium Support.
• Guide deployments, performance optimization, and multicloud evolution.
• Deliver regular health checks, roadmap sessions, and executive reviews.
• Liaise between customers and Megaport product, support, sales, and engineering.
• Monitor account health and usage to identify growth and retention opportunities.
• Evolve Premium Support offering and TAM delivery model globally.

🎯 Requirements

• 5+ years in a customer-facing technical role (TAM or similar).
• Deep understanding of enterprise networking, cloud connectivity, SD-WAN.
• Experience with SI/VAR ecosystems and partner enablement.
• Strong presentation skills and ability to lead executive to technical discussions.
• Cloud/virtualization networking experience in enterprise environments.
• Hands-on with IaC (Terraform) and API integrations.

🎁 Benefits

• Flexible remote-first culture with coworking options available.
• 4 weeks of paid annual leave, plus parental leave and birthday leave.
• Wellness allowance and wellbeing initiatives.
• Generous study and training allowance with paid study leave.
• Creative, modern workspaces when you're not working remotely.
• Motivated, inclusive team with recognition programs.