Technical Account Manager

📋 Description

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
• Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
• Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
• Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
• Partner with developers and senior engineers to provide strategic technical guidance and support solution design
• Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap

🎯 Requirements

• Fluency in English
• 5+ years in technical account management or integration engineering
• Proven track record of leading or mentoring technical teams
• RESTful APIs, SOAP, JSON, XML, and API management tools (Postman/SoapUI/Swagger)
• Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
• Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
• Familiarity with server and database technologies including Apache, Nginx, MySQL, PostgreSQL, MongoDB, or similar

🎁 Benefits

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are.