Technical Account Manager, Corporate Impact

📋 Description

• Serve as the primary technical point of contact for assigned enterprise accounts, managing support
• Lead escalations involving payment-blocking incidents and other high-impact technical issues
• Translate payment events, including status updates, failed or returned transactions, and data
• Gather, document, and communicate detailed technical information from client reports to help
• Support clients throughout integration testing, technical validation, sign-off, and go-live
• Maintain account health through regular service reviews, monthly service-level reporting, and

🎯 Requirements

• At least five years of experience in technical account management, technical support escalation
• Demonstrated experience serving as an escalation point for high-severity technical issues
• Knowledge of electronic payment systems and banking operations, including Automated Clearing House
• Experience in donor-advised funds, grantmaking, corporate giving, or related financial and social
• Understanding of APIs, event-driven integrations, and data exchanges between interconnected
• Experience interpreting API responses, event payloads, logs, or transaction records to identify

🎁 Benefits

• Competitive base salary: Starting annual salary range of $61,000–$77,800, depending on
• Comprehensive healthcare: Medical, dental, and vision insurance.
• Remote flexibility: A remote-first working environment that supports professional growth and
• Retirement savings: Access to a 401(k) plan with employer matching contributions.
• Flexible time off: Paid time off designed to support work-life balance.
• Parental support: Generous parental leave benefits.