Technical Account Manager (CSM)

📋 Description

• Own the overall relationship for assigned customers and manage multiple projects.
• Support customers through onboarding, day-to-day needs, renewal and growth.
• Provide technical guidance during implementation and rollout of new products.
• Execute account plans developed with Account Managers and Head of Success.
• Contribute to department processes and documentation.
• Deliver proactive customer success services to Pinwheel customers.

🎯 Requirements

• 2-4 years in a Customer Success or Technical Account Manager role
• Experience in a technical role supporting an API-based product
• Deep understanding of complex systems (APIs, databases) and troubleshooting
• Experience building and executing Account Plans with cross-functional teams
• Scrappy, creative problem-solver with startup experience valued
• Attention to detail and ability to manage onboarding, launches, and proofs of concept

🎁 Benefits

• Salary + equity + benefits
• Medical/dental/vision benefits
• Life and short-term disability insurance
• Flexible PTO and parental leave
• 401K and mentorship opportunities
• Pet-friendly offices and other perks