Technical Account Manager / Delivery Manager

📋 Description

• Be the technical resource for live Customers within your portfolio
• Understand the data schema, data flows, BRD, and SDD
• Share best practices and proactive recommendations to drive platform usage
• Conduct technical discovery with customer teams to drive new integrations
• Lead technical account health reviews and executive status reports to customers

🎯 Requirements

• Customer facing – able to present and lead calls on technical topics
• Follow up on open technical items
• Provide guidance and enablement on the Loyalty platform
• Operationalize your portfolio
• Utilize DOMO cards to understand the health of customers
• Weekly status reports

🎁 Benefits

• Remote-first, flexible work environment
• Global team, English daily
• Wellbeing programs and generous time off
• Career growth across projects and industries
• Equal opportunity employer, diverse teams