Technical Account Manager

📋 Description

• Own client onboarding and lifecycle across Bastion products.
• Be the technical extension of the product team: SQL-savvy and API-friendly.
• Diagnose integration issues and communicate with engineering.
• Improve technical docs and reduce support tickets.
• Manage API changes, doc updates, and product communications.
• Own the onboarding and ongoing client support lifecycle.

🎯 Requirements

• Strong SQL skills
• API familiarity
• Experience in onboarding or TAM-like roles
• Ability to diagnose issues and improve documentation
• Cross-functional collaboration with product, engineering, and compliance
• Excellent communication and problem-solving

🎁 Benefits

• Remote candidates across the United States; NYC preferred but open to remote
• Opportunity to shape the TAM function and scale the client experience
• Collaborative, fast-paced startup culture
• Equal employment opportunity policy and E-Verify compliance