Technical Account Manager

📋 Description

• Act as a trusted technical advisor for assigned premium support accounts, developing strong
• Map customer business processes to product capabilities, identify gaps, and coordinate appropriate
• Own customer incidents, escalations, support tickets, and business pain points through resolution
• Partner with internal technical and support teams to develop action plans, prioritize backlogs
• Ensure root-cause analyses are completed and communicated to customers following critical incidents.
• Establish regular communication cadences, including weekly support updates, monthly operational

🎯 Requirements

• 10+ years of experience in customer engagement, technical support, technical account management, or
• 3–5 years of experience working with insurance technology or within the property and casualty
• Bachelor's degree or global equivalent in a relevant discipline.
• Excellent interpersonal, written, verbal, and presentation skills, with the ability to communicate
• Strong consulting, leadership, problem-solving, and decision-making capabilities, particularly when
• Proven project management skills, including the ability to coordinate multiple initiatives

🎁 Benefits

• Fully remote working opportunity from India.
• Senior, customer-facing position with significant ownership of strategic accounts.
• Opportunity to work closely with enterprise customers and senior stakeholders.
• Exposure to insurance technology, enterprise software, product integrations, implementation, and
• Opportunity to influence customer outcomes, product adoption, and long-term account health.
• Cross-functional collaboration with technical, support, product, and business teams.