Technical Account Manager - Everbridge 360 AI

📋 Description

• Own the technical customer relationship for assigned Everbridge accounts
• Provide oversight and management of deployments, platform adoption, and ongoing technical operations
• Design and configure customer environments, including hierarchy, workflows, data models, and
• Produce and maintain technical documentation, including Interface Control Documents (ICDs)
• Support Business Impact Analysis (BIA) execution and resiliency program maturity
• Establish and lead customer governance, including stakeholder meetings and Quarterly Business

🎯 Requirements

• 4-7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect
• Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines
• Strong SaaS administration, data integration, and system configuration experience
• Proven ability to manage multiple customers and competing priorities independently
• Excellent written and verbal communication skills, including executive-level interactions
• Nice to have: HTML, JavaScript, or advanced reporting experience

🎁 Benefits

• Healthcare, dental, parental planning, and mental health benefits
• Disability income benefits, life and AD&D insurance
• 401(k) plan and match
• Paid time off
• Fitness reimbursements