Forward Networks

51-200
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Forward Networks

Technical Account Manager FED (TAM)

Customer Support

Added

12 days ago

Location

🇺🇸 Maryland

Type

Full time

Salary

Salary not provided

Related skills

crm account management data analysis saas onboarding

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Manage customer relationships; be primary contact throughout lifecycle.
Drive product adoption and value realization for customers.
Create and execute strategic account plans; identify expansion opportunities.
Advocate for customers; relay feedback to product/engineering teams.
Lead onboarding and provide high-level training for users.
Monitor health metrics; deliver data-driven success plans.
Collaborate cross-functionally with sales, engineering, and product.

🎯 Requirements

Bachelor's degree in business, IT, or related field, or equivalent.
5+ years in TAM/CS or similar in tech, SaaS.
TS/SCI with an FSP.
Strong ability to articulate tech value to customers.
Excellent communication, presentation, and stakeholder engagement skills.
Experience with CRM and CS tools; data analysis for health metrics.

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