Technical Account Manager FED (TAM)

📋 Description

• Develop and maintain strong, long-term relationships with customers, acting as their primary point
• Drive customer success by helping customers understand and effectively utilize the platform’s
• Develop and execute strategic account plans that align with customers’ goals, identify expansion
• Act as the voice of the customer, collaborating with product and engineering teams to relay
• Lead the onboarding process for new customers, delivering high level training to ensure customers
• Regularly monitor customer health metrics, develop customer success plans, and provide data-driven

🎯 Requirements

• Bachelor’s degree in business, Information Technology, or a related field, or equivalent practical
• 5+ years of experience in a technical account management, customer success, or similar role within
• Strong understanding of how technology can solve business challenges and the ability to articulate
• Proven track record of building and managing customer relationships, driving product adoption, and
• Excellent communication, presentation, and interpersonal skills with the ability to engage with
• Experience with CRM and customer success tools, as well as familiarity with data analysis methods