Technical Account Manager, Federal

📋 Description

• Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of
• Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid
• Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services
• Own technical escalations, working with Support, Engineering, and Product to drive issues to
• Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the
• Monitor usage and environment health to spot risk early, and recommend optimizations that drive

🎯 Requirements

• 5+ years in technical account management, solutions engineering, or a similar post-sale technical
• Hands-on experience with enterprise IT and security, including identity and access management (SSO
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud
• Track record of managing escalations across a portfolio of enterprise or government accounts
• Able to explain technical topics clearly to administrators, security teams, and executives
• Proficiency with Salesforce, Jira, and Confluence

🎁 Benefits

• Medical, dental, and vision insurance
• Parental leave
• Life and disability packages
• 401(k) plan with employer-matching contributions vesting from first day
• Performance bonus (primarily contingent upon company-wide performance)