Provide a Gold Standard Experience to your assigned accounts' key stakeholders
Coordinate with Operations to enable Gold Standard Experience across support and docs
Foster long-term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally to provide operational solutions on fraud, disputes, and adoption
Work closely with Customer Success and other user-facing teams to support Stripe users
Lead user-facing meetings in person and via video chat

🎯 Requirements

Minimum 3 years of enterprise-level client-facing work in the GCN region
Fluent business-level Chinese
Familiarity with SQL and ability to build/modify queries
Familiarity with APIs and ability to explain API concepts to Stripe customers
Strong English communication
Ability to lead complex integration conversations in a consultative, proactive manner

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