Technical Account Manager I (Remote Eligible - Costa Rica)

📋 Description

• Build strategic relationships with essential technical team members within our customer
• Demonstrate an understanding of the market forces affecting our customers and offer insight into
• Help customers evolve their IT maturity, improve the productive use of Smartsheet products, and
• Contribute to sustainable growth through partnerships with Services Sales, Success and Consulting
• Contribute to service profitability through portfolio management including contract usage
• Understand the Premier Services portfolio, including acquisition services such as Converse.AI

🎯 Requirements

• Strong communication skills (written, verbal, presentation), with the ability to explain technical
• Passion for working with leading edge, web-based technologies and a desire to understand
• Working experience in the configuration, customization, and implementation of SaaS applications.
• Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and
• Understanding of security protocols, SSO and basic understanding of APIs.
• Experience with project and portfolio management - nice to have