Technical Account Manager II

📋 Description

• Work with product and engineering to escalate and resolve complex technical issues beyond the scope
• Monitor support interactions, serve as an internal advocate for customers, respond to customer
• Ensure partners/customers are effectively utilizing Huntress products to achieve their business
• Provide post-sales training and identify opportunities for additional products and expansion
• Participate at events to lead training sessions on product usage and best practices
• Advocate for partner/customer needs within the Huntress organization, acting as a link between our

🎯 Requirements

• 4+ years of experience in Technical Account Management, pre-sales, or similar work
• Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
• Excellent communication and presentation skills with the ability to present to a variety of
• Effective time management and organizational skills
• Experience with malware, threat intelligence, and/or sandbox analysis (preferred)
• Experience with cloud platforms such as AWS, Azure, GCP (preferred)

🎁 Benefits

• 100% remote work environment
• Generous paid time off policy including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans