Technical Account Manager III

📋 Description

• Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical
• Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve
• Technical Sales Enablement: Participate at events to lead training sessions on product usage and
• Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress
• Training/Onboarding: Works with customers through the onboarding phase to establish a positive
• Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account

🎯 Requirements

• 6+ years of experience working in Technical Account Management, pre-sales, or similar work
• Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics
• Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation
• Strong understanding of network design, hardening techniques, and troubleshooting
• Experience working in or with MSPs and/or VARs
• Excellent communication and presentation skills with the ability to present to a variety of

🎁 Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans