Technical Account Manager - India

📋 Description

• Serve as the trusted technical point of contact for a portfolio of Island customers, guiding them
• Proactively manage and assist with support cases, feature requests, and escalations; open, monitor
• Train customer teams on how to deploy, manage, and operationalize Island using best practices.
• Help customers get the most out of Island by tailoring configuration guidance to their unique
• Keep customers informed of upcoming releases and new capabilities and show them how new features
• Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer

🎯 Requirements

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.