Technical Account Manager, India

📋 Description

• Own the full post-sale technical relationship for India-based enterprise accounts.
• Drive customers to go-live and growth, defining success criteria with stakeholders.
• Triage issues and route to the right internal owner on first try.
• Lead FDEs through implementation and manage scope end-to-end.
• Translate customer needs into clear internal documentation.
• Monitor account health and drive consumption across the book.

🎯 Requirements

• 6+ years in technical account management, customer success, or solutions engineering at a B2B company.
• Genuinely technical: reads API docs, understands architecture, triages integration issues.
• Proven ability to manage a complex multi-stakeholder book.
• Strong project-management instincts to run complex implementations end-to-end.
• Excellent problem scoper: turns issues into clear statements and routes correctly.
• Strong communicator across levels; runs standups and QBRs.

🎁 Benefits

• Visa sponsorship available on a case-by-case basis.
• In-office policy with offices in SF, London, Bangalore.
• Health insurance and family coverage included.
• Parental leave: 9 weeks paternity, 12 weeks maternity.
• Commuter allowance and flexible PTO.
• Meals and snacks provided daily.