Technical Account Manager(India, Remote)

📋 Description

• Serve as the primary point of contact for key client accounts, building and maintaining strong
• Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical
• Collaborate with internal teams, including sales, product development, and customer support, to
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and
• Identify opportunities for upselling and cross-selling our solutions to existing clients.
• Track and report on key account metrics, such as customer satisfaction and product usage, and use

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
• 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering
• Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
• Excellent project management skills with the ability to juggle multiple projects simultaneously.
• Ability to put on a consultant hat and effectively communicate technical concepts to non-technical
• Exceptional organizational and problem-solving skills.