Technical Account Manager, Japan

📋 Description

• Partner with Enterprise customers as trusted technical advisor to drive adoption
• Lead end-to-end outcomes across Discover–Define–Deliver lifecycle
• Redesign workflows using Miro AI to deliver measurable ROI
• Help integrate Miro via APIs and ecosystems; monitor usage to deepen adoption
• Scale adoption with internal champions and CoEs across regions
• Align with Success, Product and Engineering to maximize value

🎯 Requirements

• 5+ years in consulting, TAM, customer success, or enterprise SaaS
• Hands-on AI tools, prompt engineering, or automation experience
• Strong API, integration, and enterprise IT fluency
• Proven ability to lead workflow transformation and change at scale
• Data-driven with analytics experience for customer outcomes
• Japanese (native) and English (business) proficiency

🎁 Benefits

• Equity and wellbeing benefits as part of global package
• WFH equipment allowance and Learning & Development stipend
• Opportunity to work with a diverse, global team
• Location-specific benefits vary by location; see benefits board
• Career growth and professional development opportunities