Technical Account Manager, Managed Services Security

📋 Description

• Serve as the client’s single point of contact for security matters.
• Strategically align MSS capabilities to business goals and security priorities.
• Own client health, monitoring adoption, outcomes, and satisfaction signals.
• Lead QBRs, communicating value, trends, and forward-looking roadmaps.
• Advocate a platform-first approach with SIEM/XDR/SOAR to reduce tool sprawl.

🎯 Requirements

• 10+ years in security engineering, operations, or IT consulting.
• 5+ years client-facing advisory/TAM or managed services.
• Hands-on with SIEM/XDR/SOAR; Cortex XSIAM/XDR experience.
• AI-enabled SOC and automation experience.
• ITIL Incident/Problem/Change and security governance knowledge.
• Strong business acumen; translate outcomes to value; travel.

🎁 Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid holidays and paid time off.
• Paid parental and caregiver leave.
• Learning and certification sponsorship.