Technical Account Manager (NEU)

📋 Description

• Act as trusted technical advisor for assigned accounts.
• Guide customers on how our solutions support their goals.
• Escalate and resolve technical issues to ensure customer satisfaction.
• Collaborate with Sales, Product, Engineering to deliver seamless experiences.
• Lead account reviews and roadmap sessions with customers.
• Identify upsell opportunities based on needs and usage.

🎯 Requirements

• 3–5 years' experience in a customer-facing technical role.
• Experience managing enterprise or mid-market accounts.
• Strong API and integrations experience; security tech incl. SSO, SCIM, SFTP.
• Read logs, debug issues, translate tech to business impact.
• Experience with AI tools to optimize workflows.
• Excellent written and verbal English; cross-functional collaboration.

🎁 Benefits

• Remote-first work environment
• Health and life insurance
• Ireland auto-enrolment pension with employer contributions
• 20 days paid vacation plus Irish public holidays
• Opportunities for learning and professional development
• Company-supported volunteer initiatives