Technical Account Manager – Payments (APAC)

📋 Description

• Monitor payment systems performance, identify improvements, and implement optimizations.
• Use SQL, Tableau, and Kibana to monitor metrics like latency and SLA.
• Investigate latency spikes and chargebacks using APIs, SQL, and log monitoring tools.
• Manage incident response: merchant communications, incident reports, and resolving issues.
• Support merchants and coordinate with internal teams to resolve issues quickly.
• Maintain deep knowledge of EBANX payment products and daily KPI monitoring.

🎯 Requirements

• Data-driven mindset and problem-solving.
• Solid knowledge of payment system integration and operation.
• Experience in fast-paced, data-driven environments.
• Excellent verbal and written communication skills.
• Organized, proactive, able to manage multiple issues.
• Experience with AI tools in fast-paced settings.

🎁 Benefits

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support meals.
• EBANX Education: Financial support for undergraduate, graduate, and MBA programs.
• EBANX Skills: Budget for courses and certifications.
• Language Classes: Language classes to support development.
• Health & Well-being: Medical and dental plans with coverage.