Technical Account Manager, Scheduling

📋 Description

• Partner with CS and cross-functional teams to drive adoption and value.
• Serve as trusted technical advisor for designated customer relationships.
• Lead technical success planning aligned with customer goals and KPIs.
• Maintain product knowledge to provide best practices and guidance.
• Collaborate with QS for issue resolution and proactive improvements.
• Create scalable technical docs and knowledge articles.

🎯 Requirements

• Bachelor's degree required.
• 2-3 years in SaaS, CRM, or similar roles.
• Strong technical aptitude; translate complex product concepts into practical value.
• Ability to travel for customer meetings and events.
• Excellent communication across technical and non-technical audiences.
• Experience partnering cross-functionally with Support, Product, and Implementation.

🎁 Benefits

• Fully company-paid medical, dental and vision insurance
• Generous PTO and paid parental leave
• 401(k) with company match
• Hybrid or remote work options
• Costco membership and commuter benefits
• Cell phone stipend and in-office perks