Technical Account Manager Specialist — Strategic Accounts (LATAM & Africa)

📋 Description

• Own the end-to-end technical performance of a portfolio of strategic accounts across Latin America
• Investigate payment performance changes and identify their root causes, including issuer behavior
• Use SQL and data-analysis tools to turn large volumes of payment data into clear, actionable
• Collaborate with Product and Engineering teams to design A/B tests for payment flows, evaluate
• Lead technical workstreams for new-market, payment-method, and integration launches
• Partner with Risk to reduce chargebacks through migration initiatives, rule adjustments, and

🎯 Requirements

• Strong experience in technical account management, solutions engineering, payments operations, or
• A curious and investigative mindset, with the initiative to explore data, challenge assumptions
• Good working knowledge of SQL and the ability to query and analyze large datasets with autonomy
• Working knowledge of the payments ecosystem, including authorization flows, acquiring, issuing
• Fluency in English and Portuguese, with the ability to communicate clearly with global stakeholders
• Ability to navigate effectively between technical and commercial audiences, translating engineering

🎁 Benefits

• Performance Bonus: Annual bonus program based on company results
• Meal Allowance: Monthly allowance to support your meals
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous
• Language Classes: Language classes to support your personal and professional development
• Health & Well-being: Medical and dental plans with extensive coverage, including support for