Technical Account Manager (TAM)

📋 Description

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand processes, workflows, and configurations
• Act as a product expert, providing guidance, best practices, and technical consultation
• Provide oversight for customer support tickets and escalate issues with Support/Engineering/Product
• Conduct Release Readiness Reviews and drive feature adoption aligned to business goals
• Build trusted advisor relationships; run regular customer meetings to review initiatives and outcomes

🎯 Requirements

• 3+ years in Technical Account Management or related roles (e.g., implementing workforce management)
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root-cause diagnostic skills to identify software, configuration, or user errors
• Bachelor's degree or equivalent experience
• Exceptional interpersonal and English communication skills (verbal, written, listening)
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit

🎁 Benefits

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch at Legion