Technical Account Manager (TAM)

📋 Description

• Serve as the designated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system
• Maintain deep familiarity with each customer’s environment, priorities, and use cases
• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

🎯 Requirements

• 3+ years Technical Account Management or other relevant experience such as implementing and
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine
• Bachelor's degree or equivalent experience
• Exceptional interpersonal and English communication skills including verbal, written presentation
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic

🎁 Benefits

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch at Legion