Technical Account Manager (UK)

📋 Description

• Act as trusted technical advisor for assigned accounts, understand goals and how our solutions support them.
• Serve as the customer's long-term technical advocate, ensuring continued success.
• Provide proactive technical guidance and support from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Support to deliver a seamless customer experience.
• Own and manage technical escalations, ensuring timely resolution and satisfaction.
• Monitor and report on account health, usage metrics, and support trends.

🎯 Requirements

• 3–5 years of experience in a customer-facing technical role.
• Experience managing enterprise or mid-market accounts.
• APIs, integrations, and user access security (SSO, SCIM, SFTP).
• Read logs, debug issues, and translate tech problems to business impact.
• Excellent written and verbal English; strong cross-functional collaboration.

🎁 Benefits

• Competitive base salary + company-wide bonus program
• Generous and flexible time and parental leave
• Health benefits: Medical, Dental, Vision and Life Insurance for employees and dependents
• Competitive Pension contributions
• Ongoing learning and career development via Sales Enablement and L&D teams
• Meaningful work in a fast-moving, global company with an award-winning culture