Technical Account Manager - US Federal

📋 Description

• Be the Trusted Advisor - Serve as the technical point of contact for a portfolio of federal agency
• Support & Troubleshooting - Proactively manage and assist with support cases, feature requests
• Enablement & Training - Train agency and integrator teams to deploy, manage, and operationalize
• Configuration & Optimization - Tailor configuration guidance to environments most commercial
• Accreditation & Compliance Support - Supply the configuration evidence, control narratives, and
• Feature & Release Guidance - Keep your customers informed of upcoming releases and new

🎯 Requirements

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in
• Experience supporting U.S. federal departments and agencies, either from inside government or from
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.