Technical Account Manager (Weekend)

📋 Description

• Serve as escalation point for Enterprise/Majors; own high-severity cases.
• Triage, investigate, resolve urgent issues with cross-team coordination.
• Maintain deep account context to guide troubleshooting and communications.
• Provide real-time hands-on technical support for senior stakeholders.
• Lead incident communications; translate updates into impact and next steps.
• Participate in incident response workflows and post-incident retros.

🎯 Requirements

• Experience supporting enterprise software in technical support or escalation.
• Proven ability to engage high-level internal and external stakeholders.
• Strong troubleshooting across complex systems with engineers.
• Bridge technical and non-technical language for customers.
• Detail-oriented with end-to-end ownership of customer outcomes.
• Excellent communication under pressure with cross-functional teams.

🎁 Benefits

• Remote-friendly with flexible scheduling.
• Equity and bonus opportunities.
• Equal opportunity employer; inclusive culture.
• Disability accommodations available on request.