Harvey AI

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Technical Account Manager, Weekend Coverage

Customer Support

Added

3 hours ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

security stakeholder management

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

High-touch TAM for Harvey's strategic customers.
Partner with CS, Eng, Product, and Security to resolve issues.
Manage incident communications and post-incident reviews.
Provide hands-on technical support to senior stakeholders.
Lead proactive incident communications and next steps.
Participate in incident response and runbooks development.

🎯 Requirements

Experience supporting enterprise or regulated software in TAM or tech support.
Proven ability engaging high-level internal and external stakeholders.
Detail-oriented with the ability to resolve complex, multi-layered cases.
Strong technical foundation; troubleshoot complex systems with Eng/Product.
Bridge tech and non-tech comms; translate concepts for customers.
Customer-obsessed with ownership mindset; champion long-term success.

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