Technical Account Manager, Weekend Coverage, EMEA

📋 Description

• Serve as primary escalation point for Enterprise and Majors accounts.
• Triage, investigate, and resolve urgent issues with cross-team coordination.
• Maintain deep account context for troubleshooting and communications.
• Provide real-time technical support for senior customer stakeholders.
• Lead incident communications with impact, expectations, and next steps.
• Participate in incident response workflows and post-incident retrospectives.

🎯 Requirements

• Experience supporting enterprise or highly regulated software in technical support.
• Proven ability to engage and manage high-level internal/external stakeholders.
• Strong technical foundation to troubleshoot complex systems with cross-functional teams.
• Clear written and verbal communication with senior customer stakeholders.
• Deep customer obsession and ownership mindset for long-term success.
• Experience with incident management frameworks or on-call/escalation playbooks.

🎁 Benefits

• Remote work with flexible weekend coverage.
• Opportunity for personal and financial growth.
• Work with enterprise customers globally.
• Join a fast-growing, mission-driven team.