Technical Account Manager (xMatters)

📋 Description

• Develop technical and business expertise in xMatters use cases and products
• Lead workshops and value-mapping exercises for clients
• Develop insights to solve client business problems
• Fulfills TAM activities post-sale: client management, adoption, and knowledge transfer
• Manage client expectations and scope of activities
• Identify areas for improvement and proactively build xMatters solutions

🎯 Requirements

• 3+ years in professional services/consulting and implementation
• 3+ years managing projects, client relationships, TAM or similar experience
• Excellent verbal and written communication for technical and business content
• Proven expertise in developing and deploying technical solutions
• Experience in DevOps, ITIL, ITSM and Incident Management
• Technical experience in SaaS/cloud, REST, Java/JavaScript, XML, ETL, Unix/Windows

🎁 Benefits

• Healthcare and dental coverage
• Parental planning and mental health benefits
• Disability income benefits, life and AD&D insurance
• 401(k) plan with company match
• Paid time off and fitness reimbursements