Technical Account Manager (xMatters)

📋 Description

• xMatters' cloud-native Digital Operations automates IT incident responses.
• Includes on-call, two-way communications, triage, and remediation.
• Serves 1,000+ leading global firms during incidents like outages.
• Part of Everbridge with offices worldwide.
• Role blends software consulting, adoption, and value realization.
• Leads deployment and adoption of xMatters via TAM engagements.

🎯 Requirements

• 3+ years in professional services/software consulting and implementation
• 3+ years managing projects, client relationships, technical account management or similar experience
• Excellent verbal and written communication for technical and business content at all levels
• Proven expertise in developing and deploying technical solutions
• Strong problem solving and analysis skills to translate requirements into technical solutions
• Ability to work independently with a high degree of integrity and accountability

🎁 Benefits

• Healthcare, dental, parental planning, and mental health benefits
• Disability income benefits, life and AD&D insurance
• 401(k) plan with company match
• Paid time off
• Fitness reimbursements