Technical Account Specialist

📋 Description

• Be the first line of defence for Strategic portfolio support (AU focus).
• Track, prioritise, and drive resolutions for high-value sellers.
• Identify and follow up with engineers on bugs and features; own issues.
• Build relationships with enterprise contacts across operations, finance, execs, and tech support.
• Communicate developments, updates and problems to internal and external stakeholders.
• Analyse trends in customer issues; suggest process and product improvements.

🎯 Requirements

• 2-3 years in customer service, implementation, or account management
• Deep understanding of Square's first-party products across global markets
• Experience supporting Australian sellers
• Strong organisational, analytical, and written/verbal communication; technical skills valued
• Excellent attention to detail and time management
• Knowledge of Australian payment regulations and compliance

🎁 Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning