Technical Content Manager

📋 Description

• Manage complete lifecycle of technical knowledge assets (KBAs, videos, support content)
• Analyze data on top case drivers to identify opportunities for knowledge base articles
• Conduct rigorous technical audits of support content to ensure 100% accuracy
• Structure and refine content for clarity, search, and LLM visibility
• Review AI prompts and validate responses to increase AI citation share and accuracy
• Design, build, test, and deploy AI tools supporting knowledge management best practices

🎯 Requirements

• Minimum 3+ years hands-on experience as Technical Support Engineer or equivalent
• Deep subject matter expertise in Okta product areas (Okta Administration preferred)
• Okta Certified Administrator certification preferred
• Experience using Okta AI Tools or similar enterprise AI platforms for tool building
• Proven experience drafting, editing, or reviewing technical documentation or support content
• Data literacy to interpret support metrics and content usage data

🎁 Benefits

• Health, dental and vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)
• Equity (where applicable)
• Immersion in-person onboarding experience