Technical Customer Analyst (R-19216)

📋 Description

• Perform timely technical support and issue management for our products.
• Troubleshoot and resolve technical issues with peers and partner groups.
• Learn features and intricacies of supported products for better support.
• Interface with D&B teams to define technical requirements and resolve issues.
• Provide technical expertise and validate solutions against customer needs.
• Serve as SME on how D&B systems work and guide customers.
• Recommend system/process/product enhancements from experience.

🎯 Requirements

• Bachelor99s degree with 5038 years of related experience.
• Experience viewing, extracting, transferring, storing, and manipulating data.
• Strong JavaScript proficiency.
• CRM administration experience (e.g., Salesforce/SFDC).
• Intermediate SQL experience is a plus; API experience preferred.
• Strong analytical, problem-solving and troubleshooting skills.

🎁 Benefits

• Generous paid time off in first year, increasing with tenure.
• Education assistance and extensive training resources.
• Competitive 401k with company matching and wellness benefits.